Privacy Policy
This Privacy Policy explains how Inferno Energies Pvt. Ltd. ("Inferno", "we", "us", "our") collects, uses, discloses, and protects personal information when you visit www.inferno-energy.com or engage with our services. We follow the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian laws.
1. Who we are
Inferno Energies Pvt. Ltd. is a private limited company incorporated in India, with its principal place of business in Hyderabad, Telangana. For any privacy-related question you can contact us at abhiram@inferno-energy.com.
2. Information we collect
Information you provide
- Contact details — name, business email, phone number, and company name, when you submit a plant-assessment request, email us, or fill any form on our site.
- Plant and operational information — details you share about your site's thermal profile, equipment, tariffs, and energy usage, for the purpose of assessment and quotation.
- Correspondence — the contents of emails, messages, or other communications you send us.
Information collected automatically
- Usage and device data — pages visited, referring site, approximate geography (derived from IP), browser type, and device type. This is collected in aggregated form through privacy-respecting analytics.
- Cookies — we use a minimal set of cookies strictly for site functionality (no third-party advertising cookies). See section 7.
3. How we use your information
We process personal information for the following specific purposes:
- To respond to your enquiry, schedule a plant assessment, or provide a proposal.
- To deliver and operate our Energy-as-a-Service, purchase, and maintenance offerings where you have engaged us commercially.
- To send operational communications (e.g., scheduling, technical reports, service updates).
- To improve the website's performance and content, using aggregated analytics only.
- To meet legal, regulatory, audit, and tax obligations.
We do not use your data for advertising, profiling, or automated decision-making, and we do not sell your personal information to third parties.
4. Lawful basis
We process personal information on the basis of your consent (for enquiries and subscriptions), performance of a contract (where we are engaged in a commercial relationship with you), or compliance with a legal obligation. You may withdraw consent at any time as described in section 8.
5. Sharing of information
We share personal information only with:
- Service providers we engage to run our business — for example, email hosting, analytics, website hosting, and payment processing — all under confidentiality and data-protection obligations.
- Professional advisors such as auditors, lawyers, and consultants, where necessary.
- Authorities, where required by law, court order, or to defend our legal rights.
We do not transfer personal information outside India except where our service providers operate internationally. In such cases, we take reasonable steps to ensure comparable protection.
6. How we protect your information
We apply reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration. These include access controls, encryption in transit, and periodic review of our security practices. No system is completely secure, and we cannot guarantee absolute security.
7. Cookies
The site uses only essential cookies required for functionality (such as remembering your session) and privacy-respecting analytics to understand aggregate usage. We do not use third-party advertising cookies or cross-site tracking. You can control or disable cookies through your browser settings; doing so may affect some site features.
8. Your rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request erasure of your personal information, subject to our legal retention obligations.
- Withdraw consent you have previously given, without affecting prior lawful processing.
- Nominate another individual to exercise your rights on your behalf.
- File a grievance with the Data Protection Board of India if we have not resolved your concern.
To exercise any of these rights, write to us at abhiram@inferno-energy.com. We will respond within a reasonable time in accordance with applicable law.
9. Retention
We keep personal information only for as long as necessary for the purposes it was collected for, to fulfil any related contractual or legal obligations, or to defend or enforce legal claims. When no longer required, it is securely deleted or anonymised.
10. Children
The site and our services are intended for business users and are not directed at children under 18. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be highlighted on the website.
12. Grievance officer
For any grievance related to processing of your personal information, please contact:
Abhiram Chavali
Grievance Officer, Inferno Energies Pvt. Ltd.
Hyderabad, India
abhiram@inferno-energy.com